Privacy & Policy

1. Personal Information We Collect

“Personal information” refers to any data that identifies or can reasonably be used to identify an individual.

We may collect personal information directly from you or through your use of our services, including when you schedule appointments, request services, or make payments.

The types of information we may collect include:

• Contact Information: such as your name, phone number, email address, and mailing address

• Vehicle Information: such as make, model, year, mileage, VIN, and service history

• Transaction Information: such as services requested, purchased services, and payment details

• Location Information: such as ZIP code or general geographic area

• Device & Usage Information: such as IP address, browser type, device information, pages visited, and interaction with our website

• Payment Information: such as billing details and payment method information (processed securely through third-party providers)

We do not knowingly collect personal information from minors, and our services are not directed to individuals under the age of 13.

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our auto repair services

• Schedule and manage appointments and service requests

• Process payments and complete transactions

• Communicate with you regarding services, updates, or promotions

• Improve our website, services, and customer experience

• Conduct customer satisfaction surveys and service improvements

• Maintain security, prevent fraud, and protect our business operations

• Comply with legal and regulatory obligations 

3. How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third parties only as necessary to operate our business, including:

• Payment processing providers

• Accounting, auditing, legal, and tax professionals

• IT service providers, web hosting, and system support vendors

• Marketing, email, and communication service providers

• Data analytics and website performance providers

• Insurance providers or regulatory bodies, where required

• Government authorities or law enforcement, when legally required

• Business partners in the event of a merger, acquisition, or sale of assets

• Service vendors assisting in business operations (e.g., printing, scheduling, or customer support)

We may also share aggregated or anonymized data that does not identify individuals.

4. Legal and Safety Disclosures

We may disclose personal information when we believe in good faith that it is necessary to:

• Comply with applicable laws, regulations, or legal processes

• Enforce our policies, agreements, or terms of service

• Protect the rights, property, or safety of Wise Car Care – Auto repair, our customers, or others

• Respond to emergencies or safety concerns

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

• Improve website performance and functionality

• Understand user behavior and website usage

• Personalize content and services

You may disable cookies in your browser settings, but some features of the website may not function properly as a result.

We may also use third-party analytics tools (such as Google Analytics) to help us understand website traffic and improve performance. These tools may collect usage data in accordance with their own privacy policies.

6. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

These measures include:

• Secure servers and encrypted systems where applicable

• Restricted access to personal data

• Confidentiality obligations for employees and service providers

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information (subject to legal exceptions)

• Obtain a copy of your data in a portable format

• Opt out of marketing communications

To exercise your rights, please contact us using the information provided below. We may need to verify your identity before processing your request.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide services to you

• Fulfill business and legal obligations

• Resolve disputes and enforce agreements

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites and encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “17-June-2026”.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Wise Car Care – Auto repair

 +1 713-543-8230
info@wisecarcare.com